Q. How can I be sure BirdFeederCabin.com is a legitimate and safe site?

A. BirdFeederCabin.com is certified and monitored by iSafeSite. In addition, all credit card transactions are handled by Electronic Commerce International which has a state-of-the-art fraud prevention program, FraudTrak2. No customer information is ever shared.

Q. How soon can I expect my order to be shipped? 

A. In most cases, your order will be shipped the next business day after the order is placed. We will send you the UPS tracking number the following day. If you have a question, the fastest way to get an answer is by emailing us at support@birdfeedercabin.com.

Q. How do I know what to feed the birds in my area?

A. We have a chart on our Bird Feeding Tips page that will help you decide what food to offer what birds. Also on that page are other tips to help you attract more birds to your yard. 

Q. I've never had a bird feeder before. What is the best way to start?

A. In most areas, it's fairly easy to attract hummingbirds. You can hang a feeder very near your window and enjoy watching these entertaining birds. Since they eat a simple solution of 1 part white sugar to 4 parts water, you don't even need to buy any seed! It won't be long before you will want to add a tube feeder to attract a variety of birds with black oil sunflower seeds. Then, of course, you will want a thistle feeder to draw the finches, and then.........!  Well, then refer to the feeding chart on our Bird Feeding Tips page to decide what other foods to offer. Be sure to offer a water source if possible.

Q. How do I store bird seed?

A. Store seed in a sealed container that rodents can't get into. Store the container in a cool dry place.

Q. When is the best time to feed birds?

A. Feeding birds is a year round pleasant activity. Although people often think winter is the best time for bird feeding, there is reason to offer food through all the seasons. In spring, food stores are at their lowest and birds spend energy nesting and raising their young. In summer, the young birds get initiated to the feeders by parents.  

Q. Ants keep finding my hummingbird feeders. How can I discourage them?

A. The best solution we have found is to add a "Trap-It" ant moat to the top of your hummingbird feeder. It easily hangs between the hook and the feeder and is filled with 6 oz. of water. As long as it has water in it, ants cannot get to the feeder. We show this product in three places, in Accessories and on both the hummingbird feeders and oriole feeders pages. We know it works!